Privacy at a Glance
Six core principles that define how fila88 handles your data
Minimal Data Collection
fila88 collects only the personal data strictly necessary to operate your account, verify your identity, process transactions, and comply with our regulatory obligations. We do not collect data speculatively or for purposes unrelated to platform operation.
Bank-Grade Encryption
All data transmitted between your device and the fila88 servers is encrypted using TLS 1.3 protocol. Sensitive stored data — including payment details and identity documents — is encrypted at rest using AES-256 encryption standards.
No Data Selling
fila88 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is used solely for the purposes described in this Privacy Policy and is never monetized without your explicit prior consent.
Your Data Rights
You have the right to access, correct, export, and request deletion of your personal data at any time. fila88 maintains a dedicated data rights process with a 30-day response commitment for all valid subject access requests.
Secure Third-Party Sharing
Where data is shared with trusted third-party processors — such as payment gateway providers, identity verification services, and fraud detection systems — it is governed by strict data processing agreements that bind those parties to the same confidentiality standards fila88 upholds internally.
Defined Retention Periods
fila88 retains personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law. Account data is held for up to 5 years following account closure to meet financial record-keeping obligations.
// Table of Contents
- 1. Definitions
- 2. Data Controller
- 3. Data We Collect
- 4. How We Collect Data
- 5. Purpose & Legal Basis
- 6. Third-Party Sharing
- 7. International Transfers
- 8. Retention Periods
- 9. Data Security
- 10. Cookies & Tracking
- 11. Your Data Rights
- 12. Minors & Age Verification
- 13. Policy Changes
- 14. Contact & Complaints
Scope of this Policy: This Privacy Policy applies to all personal data collected by fila88 through the website at https://fila88.cam, associated mobile applications, customer support interactions, and any other service operated under the fila88 brand. By creating an account or using the Platform, you confirm that you have read and understood this policy.
01 Definitions
In this Privacy Policy, the following terms carry the meanings set out below:
- "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, either directly or in combination with other data.
- "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
- "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, fila88.
- "Data Processor" means a third party that processes Personal Data on behalf of fila88 under a contractual data processing agreement.
- "Member" means any individual who has registered an account on the fila88 Platform.
- "Sensitive Data" means a subset of Personal Data requiring heightened protection, including government-issued identity document numbers, financial account details, and biometric data.
- "Cookie" means a small text file placed on a user's device by a website to store session state, preferences, or tracking information.
- "Platform" means the fila88 website, mobile applications, and any associated digital services operated under the fila88 brand.
02 Data Controller
fila88 acts as the Data Controller for all Personal Data collected through the Platform. As Data Controller, fila88 is responsible for ensuring that your data is processed lawfully, fairly, and transparently in accordance with this Privacy Policy and applicable international data protection principles.
For all data protection inquiries, subject access requests, or complaints relating to this Privacy Policy, the designated point of contact is the fila88 Data Protection team, reachable at [email protected].
Data Protection Contact:
Email: [email protected]
Subject line: DATA PRIVACY REQUEST
Response time: Within 5 business days for general queries; within 30 days for formal subject access requests.
03 Data We Collect
3.1 Account Registration Data
When you register a fila88 account, we collect the following information:
- Full legal name as it appears on your government-issued identity document
- Date of birth (used to verify the 21+ age requirement)
- Residential address, including city (e.g., Jakarta, Surabaya, Bandung, Medan, Bali)
- Email address
- Mobile phone number
- Chosen username and encrypted password hash
3.2 Identity Verification (KYC) Data
To comply with our Know Your Customer obligations, we collect:
- Scanned or photographed copy of your Indonesian National Identity Card (KTP / NIK), passport, or driving licence (SIM)
- Proof of residential address (bank statement, utility bill, or government-issued document)
- Selfie photograph or live video for biometric liveness checks, where applicable
- Bank account details or e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja) for payment method verification
3.3 Financial Transaction Data
For every deposit and withdrawal processed through the Platform, we record:
- Transaction amount in Indonesian Rupiah (IDR / Rp)
- Payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA)
- Transaction reference numbers and timestamps (WIB, UTC+7)
- Account balance history
3.4 Gameplay and Activity Data
We collect records of your gaming activity on the Platform, including:
- Game sessions, wager amounts, win/loss outcomes, and game type (slots, live casino, sports markets, togel — Indonesia's traditional numbers lottery)
- Bonus claims, wagering progress, and promotional interactions
- Responsible gaming tool activations (deposit limits, session timers, self-exclusion requests)
3.5 Technical and Device Data
Automatically collected when you access the Platform:
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Session duration, page views, and click-path data
- Cookie identifiers and session tokens
3.6 Customer Support Data
When you contact fila88's support team, we retain records of the communication, including chat transcripts, email correspondence, the nature of the inquiry, and any resolution steps taken. These records help us maintain service quality and resolve future disputes.
04 How We Collect Data
fila88 collects Personal Data through the following channels:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or interact with any Platform feature.
- Automatically via the Platform — through cookies, session tokens, server logs, and analytics tools that record your interactions with the website and applications.
- From third-party service providers — including identity verification agencies, payment processors, and fraud detection services that process your data on our behalf and share results with us to fulfill their contracted functions.
- From publicly available sources — in limited circumstances, for enhanced due diligence or fraud prevention purposes, fila88 may cross-reference publicly available records, such as sanction lists or published legal proceedings.
05 Purpose & Legal Basis for Processing
fila88 processes your Personal Data only where a valid legal basis exists. The table below sets out the primary purposes for which we process your data and the corresponding legal basis for each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Registration data, contact details | Performance of contract |
| Identity verification (KYC) | Identity documents, selfie, address proof | Legal obligation / contract |
| Processing deposits and withdrawals | Financial transaction data, payment method details | Performance of contract |
| Fraud prevention and security | IP address, device data, transaction patterns | Legitimate interests |
| Responsible gaming monitoring | Gameplay activity, wagering patterns | Legal obligation / legitimate interests |
| Customer support | Support communications, account history | Performance of contract |
| Platform analytics and improvement | Device data, session data, click-path data | Legitimate interests |
| Regulatory reporting and compliance | All categories where required | Legal obligation |
| Promotional communications (opt-in only) | Email address, platform preferences | Consent |
Promotional Emails: fila88 will only send promotional or marketing communications to Members who have explicitly opted in. You may withdraw consent at any time by updating your notification preferences in Account Settings or by contacting [email protected].
06 Third-Party Sharing
6.1 Categories of Recipients
fila88 does not sell your Personal Data. We share data only where necessary with the following categories of trusted third parties, each bound by contractual data processing agreements:
- Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive transaction data necessary to process deposits and withdrawals.
- Identity Verification Services: Third-party KYC providers receive identity document images and personal details solely for the purpose of verifying Member identity and age.
- Fraud Detection and Security Vendors: Specialized security providers receive device fingerprint and behavioral data to identify and prevent fraudulent activity.
- Game Content Providers: Licensed studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) receive anonymized session identifiers to facilitate game delivery; they do not receive your full personal profile.
- Analytics Providers: Platform performance and user experience analytics tools receive aggregated, pseudonymized usage data.
- Legal and Regulatory Authorities: fila88 will disclose Personal Data to law enforcement, regulatory bodies, or courts where required by law or valid legal process.
6.2 No Unauthorized Disclosure
fila88 will not disclose your Personal Data to any other third party without your explicit prior consent, except where required by law or court order. All third-party Data Processors are contractually prohibited from using your data for any purpose other than delivering their specified service to fila88.
07 International Data Transfers
As an internationally operated platform, fila88 may transfer certain Personal Data to servers or service providers located outside Indonesia. Where such transfers occur, fila88 takes reasonable steps to ensure that your data receives an equivalent level of protection by implementing contractual safeguards with the receiving party, including standard data protection clauses that impose obligations consistent with the principles set out in this Privacy Policy.
By using the Platform, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Indonesia where fila88 or its Data Processors maintain infrastructure, subject to the protections described above.
08 Retention Periods
fila88 retains Personal Data for as long as is necessary to fulfill the purpose for which it was collected, subject to the following specific retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Financial record-keeping obligations |
| KYC / identity documents | Duration of account + 5 years post-closure | Regulatory compliance |
| Financial transaction records | 7 years from transaction date | Anti-money laundering obligations |
| Customer support records | 3 years from last interaction | Dispute resolution and quality assurance |
| Gameplay and wagering records | 5 years from date of activity | Responsible gaming monitoring and compliance |
| Technical / device / session logs | 13 months from collection | Security monitoring and fraud prevention |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymized so that it can no longer be linked to any individual Member.
09 Data Security
9.1 Technical Measures
fila88 implements a comprehensive set of technical security controls to protect your Personal Data against unauthorized access, loss, alteration, or disclosure:
- TLS 1.3 encryption for all data in transit between your device and our servers
- AES-256 encryption for all Sensitive Data stored at rest
- Multi-factor authentication (MFA) for all internal administrative access to production systems
- Regular penetration testing and vulnerability assessments conducted by independent security specialists
- Intrusion detection systems (IDS) and 24/7 security monitoring
- Segregated network architecture with strict access controls limiting internal data access to authorized personnel only
9.2 Organizational Measures
In addition to technical controls, fila88 maintains organizational safeguards including regular data protection training for all staff, a documented incident response plan, and strict access-on-need policies ensuring that employee access to Personal Data is limited to what is required to perform their specific role.
9.3 Data Breach Notification
In the event of a confirmed personal data breach that is likely to result in a high risk to your rights and freedoms, fila88 will notify affected Members without undue delay, providing information about the nature of the breach, the data categories affected, and the steps fila88 is taking in response.
Your Responsibility: While fila88 takes extensive measures to protect your data, the security of your account also depends on keeping your login credentials confidential. Never share your password with anyone, and contact [email protected] immediately if you suspect unauthorized access to your account.
10 Cookies & Tracking Technologies
10.1 What Are Cookies
Cookies are small text files stored on your device when you visit the fila88 Platform. They enable the Platform to recognize your device across sessions, maintain your login state, remember your preferences, and provide analytics data that helps us improve the user experience.
10.2 Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens | Session / up to 24 hours |
| Functional | Language preferences, display settings, responsible gaming tool state | Up to 12 months |
| Analytics | Aggregated usage statistics, page performance, error tracking | Up to 13 months |
| Fraud Prevention | Device fingerprinting to detect suspicious behavior patterns | Up to 12 months |
10.3 Managing Cookies
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to or using core features of the fila88 Platform. Disabling functional cookies may result in a degraded user experience and the loss of saved preferences.
11 Your Data Rights
As a Member of fila88, you have the following rights with respect to your Personal Data. To exercise any of these rights, submit a written request to [email protected] with the subject line DATA PRIVACY REQUEST. fila88 will respond within 30 days of receiving a valid, verifiable request.
Right of Access
You have the right to request a copy of all Personal Data that fila88 holds about you, along with information about how it is being processed and the legal basis for that processing.
Right to Rectification
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update basic account details directly through Account Settings; for KYC-verified data, contact our support team.
Right to Erasure
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal data retention obligations — we cannot erase data we are required by law to retain.
Right to Restrict Processing
You may request that fila88 restrict the processing of your Personal Data in certain circumstances, such as while you contest the accuracy of the data or while an objection is pending assessment.
Right to Data Portability
Where processing is based on your consent or the performance of a contract, and carried out by automated means, you may request a copy of your Personal Data in a structured, machine-readable format (e.g., JSON or CSV).
Right to Object
You have the right to object to processing of your Personal Data where fila88 relies on legitimate interests as the legal basis. You may also object at any time to processing for direct marketing purposes, in which case fila88 will cease that processing immediately.
Right to Withdraw Consent
Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal.
12 Minors & Age Verification
The fila88 Platform is strictly for adults aged 21 years and above. fila88 does not knowingly collect Personal Data from individuals under the age of 21. All registration attempts are subject to age verification, and KYC procedures are designed to confirm that Members meet the minimum age requirement before real-money features are unlocked.
If fila88 becomes aware that Personal Data has been collected from a person under 21 years of age, that data will be permanently deleted and the associated account closed immediately. If you believe a minor has registered on the Platform, please notify us at [email protected] and we will investigate and act promptly.
21+ Only: Access to fila88 is restricted to adults aged 21 and above. Underage gambling is illegal and harmful. If you are under 21, please do not attempt to register or use the Platform.
13 Policy Changes
fila88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When we make material changes — meaning changes that significantly affect how your Personal Data is collected or used — we will notify you via email to your registered address and via an in-platform notification, at least 7 days before the changes take effect.
The revised Privacy Policy will be published at https://fila88.cam/privacy-policy with the updated effective date clearly displayed at the top of the document. Your continued use of the Platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms.
Current Version: This Privacy Policy was last revised on 1 January 2026. Always refer to the version published at https://fila88.cam/privacy-policy for the most current text.
14 Contact & Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way fila88 handles your Personal Data, please contact our Data Protection team using the details below. We are committed to resolving all privacy-related inquiries promptly and transparently.
Data Protection Team
Email: [email protected]
Subject line: DATA PRIVACY REQUEST
Support Hours: 24 hours a day, 7 days a week
Languages: English and Bahasa Indonesia
Response Time: Within 5 business days for general queries; within 30 days for formal subject access requests
If you are not satisfied with our response to your privacy concern, you have the right to escalate your complaint to our senior management team by including "ESCALATION" in your email subject line. fila88 treats all data privacy complaints with the utmost seriousness and will conduct a thorough internal review of any escalated matter.
Questions About Your Privacy?
Our Data Protection team is available 24/7 to address any concerns about how fila88 handles your personal data. You can also review our Terms & Conditions for the full contractual framework, or visit our FAQ for quick answers to common questions.