Terms & Conditions — fila88

01 Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context clearly requires otherwise:

• "Platform" means the fila88 website accessible at https://fila88.cam and any associated mobile or desktop applications.
• "fila88", "we", "us", "our" refers to the operator of the fila88 platform and its parent company, subsidiaries, and affiliated entities.
• "Member", "you", "your" refers to any individual who has successfully registered an account on the Platform.
• "Account" means the registered user account created by a Member to access the Platform's services.
• "Wager" or "Bet" means any real-money stake placed on a game, event, or outcome available through the Platform.
• "Bonus Funds" means any promotional credit, free bet, or non-cash benefit credited to a Member's account as part of a promotional offer.
• "Wagering Requirement" means the minimum total wager amount a Member must complete before Bonus Funds or winnings derived from Bonus Funds may be withdrawn.
• "KYC" means Know Your Customer identity verification procedures required under our internal compliance framework.
• "IDR" or "Rp" means Indonesian Rupiah, the sole currency in which transactions on the Platform are denominated.
• "RNG" means Random Number Generator, the certified software system determining game outcomes on the Platform.
• "Self-Exclusion" means a voluntary restriction placed on a Member's account at the Member's request, preventing access to the Platform for a defined period.
• "Prohibited Jurisdiction" means any country or territory from which access to or use of the Platform is restricted or prohibited under applicable law.

02 Eligibility

2.1 Age Requirement

You must be at least 21 years of age to register an account and use the fila88 Platform. This is a strict requirement enforced without exception. fila88 takes the issue of underage gambling seriously and employs active measures, including mandatory KYC verification, to prevent minors from accessing the Platform. Any account found to be registered by or operated on behalf of a person under 21 years of age will be immediately and permanently terminated, all balances forfeited, and the matter may be reported to relevant authorities.

2.2 Residency

The fila88 Platform is operated for and directed primarily at individuals who are residents of Indonesia. By registering an account, you represent and warrant that you are physically located in Indonesia and that accessing and using the Platform does not violate any law, regulation, or restriction applicable to you in your jurisdiction. It is your sole responsibility to determine whether your use of the Platform is lawful in your location.

2.3 Legal Capacity

You must have full legal capacity to enter into binding contracts under the laws of Indonesia. Persons who are legally incapacitated, under guardianship, or otherwise restricted from entering into legal agreements may not register or use the Platform.

2.4 Single Account Policy

Each individual is permitted to hold only one (1) active Account on the fila88 Platform. Registering multiple accounts — whether under the same or different personal details — constitutes a serious violation of these Terms and will result in the immediate closure of all associated accounts and forfeiture of any balances held therein.

03 Account Registration

3.1 Registration Process

To access real-money features of the Platform, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid contact email address. You agree to maintain and promptly update this information to ensure it remains accurate at all times.

3.2 Account Credentials

You are solely responsible for maintaining the security and confidentiality of your username and password. You must not share your login credentials with any third party. fila88 will never ask you for your password via live chat, email, telephone, or any other communication channel. Any activity conducted through your Account using your credentials will be treated as activity conducted by you.

3.3 Accuracy of Information

Providing false, misleading, or fraudulent information during registration or at any subsequent point constitutes a material breach of these Terms. fila88 reserves the right to suspend or permanently close any Account where inaccurate information is discovered, and to void any wagers placed or winnings accrued on that Account.

3.4 Account Security

fila88 strongly recommends that all Members activate two-factor authentication (2FA) on their Account. If you suspect that your Account has been accessed without authorization, you must notify fila88 immediately by contacting our support team at [email protected]. fila88 will not be held liable for losses arising from unauthorized account access where the Member failed to take reasonable steps to protect their credentials.

04 Identity Verification (KYC)

4.1 Verification Requirements

fila88 operates a mandatory Know Your Customer (KYC) verification program. All Members are required to complete identity verification before processing their first withdrawal. fila88 may also request verification at any stage for compliance or fraud-prevention purposes.

4.2 Documents Required

Acceptable identity documents include, but are not limited to:

• Indonesian National Identity Card (KTP / NIK)
• Valid Indonesian passport
• Indonesian driving licence (SIM)
• Proof of residential address (bank statement, utility bill, or government-issued document dated within 3 months)
• Proof of payment method ownership where required (e.g., bank account statement showing your name)

4.3 Verification Timeframe

fila88 aims to complete KYC verification within 24 hours of receiving all required documents. During the verification period, deposit functionality remains available; however, withdrawal requests will be held pending successful verification. fila88 is not liable for any delays caused by the Member's failure to submit complete or legible documentation.

4.4 Right to Request Additional Information

fila88 reserves the right to request additional documentation or information at any time, including Enhanced Due Diligence (EDD) for high-value accounts or accounts flagged by our risk management systems. Failure to comply with such requests within 14 days may result in account suspension.

05 Deposits & Withdrawals

5.1 Accepted Payment Methods

fila88 accepts deposits and processes withdrawals via the following channels:

• Indonesian Banks: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, Bank Syariah Indonesia (BSI)
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

All transactions are denominated exclusively in Indonesian Rupiah (IDR / Rp). fila88 does not accept deposits in foreign currencies. Any currency conversion costs incurred on the Member's side are the sole responsibility of the Member.

5.2 Deposit Limits

The minimum deposit amount is Rp 50.000. There is no standard maximum deposit limit; however, fila88 reserves the right to apply transaction limits at the account level for compliance or risk-management purposes. Members may also set their own voluntary deposit limits as a responsible gaming tool.

5.3 Withdrawal Processing

The minimum withdrawal amount is Rp 100.000. Withdrawals for fully verified accounts are processed within 5–15 minutes during operational hours (07:00– 23:00 WIB, 7 days a week). Requests submitted outside these hours will be processed on the next available processing window. fila88 does not charge withdrawal fees; however, your bank or e-wallet provider may apply their own transaction charges.

5.4 Withdrawal Conditions

Withdrawals are subject to the following conditions:

• The Account must have passed full KYC verification.
• The withdrawal must be made to an account or wallet registered in the same name as the fila88 Account.
• Any active wagering requirements on Bonus Funds must be satisfied before withdrawal of associated winnings.
• fila88 reserves the right to conduct additional security checks before releasing funds, particularly for first withdrawals or unusually large amounts.

5.5 Prohibited Payment Practices

Members may not use the fila88 Platform as a payment processing mechanism. Depositing funds and withdrawing them without meaningful gameplay activity is strictly prohibited and will be treated as a potential violation of anti-money laundering policies. fila88 cooperates with financial institutions and, where required by law, will report suspicious transaction patterns to the relevant authorities.

06 Bonuses & Promotions

6.1 General Bonus Terms

All bonuses, free bets, cashback offers, and promotional credits offered by fila88 are subject to specific terms and conditions published at the time of the promotion. In the event of any conflict between promotion-specific terms and these general Terms & Conditions, the promotion-specific terms shall prevail for that promotion only.

6.2 Wagering Requirements

Unless otherwise stated, all Bonus Funds are subject to a wagering requirement that must be completed before any associated winnings may be withdrawn. The applicable wagering multiplier will be clearly stated in the promotion details. Wagering requirements must be met within the validity period specified for each promotion; unused Bonus Funds and associated winnings will be forfeited upon expiry.

6.3 Bonus Eligibility

Bonuses are limited to one per Member, per household, per device, and per IP address unless explicitly stated otherwise. fila88 reserves the right to determine bonus eligibility at its sole discretion and to refuse, revoke, or recalculate bonuses where it determines that the bonus was claimed in bad faith or in violation of these Terms.

6.4 Prohibited Bonus Strategies

The following practices constitute bonus abuse and will result in forfeiture of all bonuses and may lead to account termination:

• Registering multiple accounts to claim bonuses more than once
• Using bonus funds on games excluded from wagering contribution calculations
• Coordinating with other Members to exploit promotional mechanics
• Placing opposing bets to minimize risk while satisfying wagering requirements
• Any other strategy intended to extract value from promotions without genuine gameplay intent

07 Gameplay Rules

7.1 Game Integrity

All games available on the fila88 Platform — including slots, live casino tables, sports betting markets, togel (Indonesia's traditional numbers lottery), and crash games — operate using independently certified RNG technology or live-streaming from licensed studios. The outcome of all games is determined fairly and without manipulation.

7.2 Bet Settlement

All bets are settled in accordance with the rules specific to each game or market. fila88 reserves the right to void or reverse any bet that was settled incorrectly due to a technical error or data feed failure. In the event of a dispute regarding bet settlement, the decision of fila88's management is final, subject to the complaints procedure outlined in Clause 12.

7.3 Technical Malfunctions

In the event of a technical malfunction, game disconnection, or system error that interrupts gameplay, fila88 will use all reasonable endeavors to restore the game to its last valid state. Where this is not possible, affected bets will be voided and stakes returned to the Member's account. fila88 is not liable for losses arising from interruptions beyond its reasonable control.

7.4 Sports Betting

Sports betting on fila88 covers a wide range of markets including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, Piala AFF, and more. Bandar bola (sports bookmaker-style wagering) and mix parlay (multi-leg accumulator bets) are available subject to individual market rules. Odds are subject to change before bet confirmation; the odds at the time of bet acceptance are the settled odds.

08 Prohibited Conduct

The following conduct is strictly prohibited on the fila88 Platform. Violation of any item in this list may result in immediate account suspension, permanent termination, forfeiture of funds, and/or legal action:

• Registering as a minor or misrepresenting your age or identity
• Registering more than one account
• Using the Platform from a Prohibited Jurisdiction
• Engaging in any form of fraud, money laundering, or criminal activity
• Colluding with other Members to gain an unfair advantage
• Using software, bots, scripts, or automated systems to interact with the Platform
• Exploiting software bugs, errors, or vulnerabilities; any winnings generated through known errors must be reported and will be voided
• Threatening, abusing, or harassing fila88 staff or other Members
• Reverse-engineering, decompiling, or otherwise attempting to access the Platform's source code
• Charging back or reversing any deposit transaction

09 Intellectual Property

All content on the fila88 Platform — including but not limited to the fila88 brand name, logo, website design, software, graphics, text, and game content provided by third-party studios — is the intellectual property of fila88 or its licensors and is protected under applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal entertainment purposes only. You may not reproduce, distribute, modify, create derivative works from, or commercially exploit any Platform content without prior written consent from fila88.

10 Privacy & Data

fila88's collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms & Conditions and is incorporated herein by reference. By accepting these Terms, you also accept the Privacy Policy. We strongly encourage you to read the Privacy Policy in full before registering an account.

In summary, fila88 collects only the personal data necessary to operate your account, verify your identity, process transactions, and comply with applicable regulatory obligations. We do not sell your personal data to third parties for marketing purposes. Full details of data collection, retention, and your rights as a data subject are set out in the Privacy Policy.

11 Responsible Gaming

fila88 is committed to promoting responsible gambling practices and providing tools that help Members maintain control over their gaming activity. The following tools are available to all Members free of charge and can be activated at any time:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account.
• Loss Limits: Define the maximum amount you are prepared to lose within a given period.
• Session Time Limits: Restrict the total time you spend on the Platform per session or per day.
• Reality Check Notifications: Receive periodic on-screen reminders of your session duration and net activity.
• Self-Exclusion: Voluntarily exclude yourself from the Platform for a defined period (30 days minimum) or permanently. Self-exclusion requests are processed within 24 hours.
• Account Cooling-Off: Take a short break from the Platform for 24 hours, 7 days, or 30 days.

If you believe your gambling is causing harm to yourself or others, please contact our support team immediately at [email protected] or visit the Responsible Gaming page for additional resources and guidance.

12 Limitation of Liability

12.1 Platform Availability

fila88 strives to maintain continuous Platform availability but does not guarantee uninterrupted access. Scheduled maintenance, third-party infrastructure failures, or events beyond our reasonable control may result in temporary unavailability. fila88 is not liable for any losses incurred as a direct result of Platform downtime.

12.2 Maximum Liability

To the maximum extent permitted by applicable law, fila88's total aggregate liability to any Member in connection with these Terms or the Member's use of the Platform shall not exceed the total net deposits made by that Member in the 12-month period immediately preceding the relevant claim.

12.3 Exclusions

fila88 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, or loss of business opportunities, even if fila88 has been advised of the possibility of such damages.

12.4 Complaints Procedure

If you have a complaint regarding any aspect of the Platform, please contact our support team in the first instance at [email protected]. We aim to acknowledge all complaints within 24 hours and resolve them within 10 business days. If you are dissatisfied with the outcome, escalation procedures are available as described in our support documentation.

13 Termination

13.1 Termination by fila88

fila88 reserves the right to suspend, restrict, or permanently terminate any Account at any time, with or without notice, where it has reasonable grounds to believe that the Member has violated these Terms, engaged in fraudulent activity, or posed a risk to the integrity of the Platform or other Members. In cases of confirmed fraud or money laundering, any balance in the Account may be forfeited without recourse.

13.2 Termination by Member

Members may close their Account at any time by submitting a written request to [email protected]. Any remaining real-money balance at the time of closure will be processed for withdrawal to the Member's verified payment method, subject to KYC compliance and standard withdrawal procedures. Account closure does not relieve the Member of any outstanding obligations under these Terms.

14 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with internationally recognized principles of commercial law applicable to online gaming operations. fila88 operates under an internationally issued gaming license. By using the Platform, you acknowledge that online gaming may be subject to legal restrictions in your jurisdiction and that it is your personal responsibility to ensure compliance with all laws applicable to you before using the Platform.

Any dispute arising out of or in connection with these Terms that cannot be resolved through our internal complaints procedure shall be referred to binding arbitration under internationally recognized arbitration rules. The language of arbitration proceedings shall be English.

15 Amendments

fila88 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material — meaning they significantly affect Members' rights or obligations — fila88 will provide at least 7 days' advance notice via email to the address registered on the Member's Account and via an on-platform notification.

Your continued use of the Platform following the effective date of any amended Terms constitutes your acceptance of those changes. If you do not agree to the amended Terms, you must cease using the Platform and may request account closure as described in Clause 13.2.

16 Contact

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the fila88 support team through the following channel:

For responsible gaming concerns or self-exclusion requests, our dedicated responsible gaming team is available at the same contact address and will treat all such communications with strict confidentiality.